Hear it from our clients
July 5, 2012
Jamilia-The tour was a resounding success! While expectations had been high, Ithink everyone was amazed at the depth of history, architecture, art, and culture that we packed into three days. Thanks to you and your teamfor organizing this.
The hotel was delightful. I never did figure out where our originalhotel was to compare location and facilities, but the Angleterre Hotel was perfect: great rooms, great service, great location. And easy tofind at the end of the day by following the spire of St. Isaac.
Katia Litosh is a gem. She did a great job of putting all of thepieces into historical perspective, had great insights on the palaces and museums we visited, and adapted well to changes we wanted to make inthe schedule. She was also very patient with a group of Type-A personalities who all like to be in charge! I was impressed by herability to discuss both the history and the current situation in St. Petersburg. She also did a great job of getting tickets and handlinglogistics for those who wanted to attend the ballet or the symphony. My only small recommendation is that she should have introduced herself andher role when she met us at the airport; I though she was just there to get us to a bus as that is the format we experience in other countries. She did mention that St. Petersburg is trying to grow its visitorcount from 5M to 8M per year; a great goal, but the palaces were crowded when we were there and I can't imagine a substantial bump in the numberof people each day. You should also suggest to your embassy that at some point the cost and hassle of the visa process with impact that growth!That was probably the only grumble that came from our group. The third dinner (the traditional Russian meal) was great fun. Inhindsight, we should have spent more to upgrade the restaurants the first two nights. We saw other great restaurants (and had lunch at some)and should not have tried to cut corners here. Again, our fault, not yours. All in all, a great trip. Maybe some of us will visit again in thewinter!
Thanks again for your help, Ken
March 14, 2012
Anastasia, Thank you very much for everything. I appreciate all your hard work and efforts. That and your willing to work over the weekend to secure my visa has not gone unnoticed. Your professionalism and follow up is first rate. I am glad to recommend you to all my contacts and anyone you need a recommendation for feel free to use me. Again many thanks. Sincerely, Jim Levin
June 19, 2011
Dear Jamilia: Millions of thanks for all your help and kindness for our precious and unforgettable trip to beautiful Russia...I do not have enough words to thank you for your excellent job in making reservations for hotels and trains...I am very thankful to you. We really enjoyed the trip to Moscow and St. Petersburg. Russia is so beautiful..full or art and culture and excellent people. Sincerely Sara Mott
May 10, 2011
Just a quick note to let you know that the trip was wonderful with many, many thanks to Natalia. She is an excellent guide ... fun, personable, knowledgeable and just nice to be with. By the time the trip was over, we felt that we had been immersed in the history and culture of St. Petersburg which is exactly what we had in mind. The drivers were also excellent and every effort was made to accommodate our comfort. We will certainly recommend your company. We would appreciate this if you would forward this note to Natalia's direct manager.
Again, with many thanks,
Mary Carlson and Dale Piper
March 3, 2011
I'm back from the trip and wanted to tell you that all arrangements you made were perfect. We were met at the door of the train carriage by the driver at every place for the ride to the hotel. The guides were very good and were glad to see us to practice their English which was very good. It didn't sound like there were a lot of tourist this time of year.
Hotels and train were also good. The weather was cold but sunny every day but one.
Again, thanks for your help making these arrangements.
June 24, 2010
I had a FANTASTIC time! I got some GREAT photos! My guides and drivers have been excellent. Everything worked like clockwork and I bought all the souveniers I needed for family and friends. I love Russia and its people! Thank you for all of your services and help. From Russia With Love,
June 21, 2010
The trip was wonderful.The hotels were good, the Holiday Inn in Moscow better than the Pribaltiskaya. The guides in St.Petersberg were excellent, as was the Moscow one. The food varied greatly in quality. The ballet was GREAT; everyone loved it, even those who had never been to the ballet before and who do not consider themselves classical music lovers. We all really enjoyed the Moscow Circus. The weather in Moscow was rainy, but we had our rain jackets, as you advised. By the way, the acapella singing in the churches was beautiful, something none of us were familiar with. All in all, it was a really good program you put together. You did a great job and I really appreciate it.
May 27, 2010
The tour guides and the drivers were great, especially the lady in Moscow. The weather was warm and perfect. We thoroughly enjoyed the entire experience. Every aspect of our trip went very smoothly. Thank you for all you did for us. I will recommend you highly to any of my friends who consider going to Russia.
Robert and Cecelia Runde
May 21, 2010
Thank you so much!
It was a great trip. I was very pleased with everything. Every detail was taken care of, and considering how much was involved, I think it was a bargain.
May 1, 2010
I wanted to let you know that our trip to Russia was wonderful. Everything worked extremely well, from the driver meeting us at the airport in Moscow to our drop- off at the airport in St. Petersburg. Our guides (Lana in Moscow and Natasha in St. Petersburg) were really excellent, as were our drivers. Zhenya (in St Petersburg) even picked us up early (4:45 a.m.) because we were flying out the first day flights resumed after the volcano.We were not affected by the volcano at all. We thoroughly enjoyed our visit, even more so since it was not busy. Our hotels were great. The Monomakh in Vladimir had an excellent restaurant, and we discovered that the teachers at my daughter's school enjoy going there.
Thank you for all your work in planning such a happy trip for us.
April 26, 2010
I just wanted to send a follow up note to you and thank you and RNTO tours for a wonderful itinerary and a superb tour guide. Lana Maximova was incredible - very gracious and informative and we enjoyed our brief time in Moscow thanks to her wonderful assistance!
Thank you again and should I or others at Georgetown have need for your company's services, I will not hesitate to refer them to you!
January 14, 2010
Russia in the winter is cold, but beautiful! RNTO did a great job coordinating the trip for us!
July 18, 2009
Dear Anastasia & Michael,
This morning at 9:00 AM our passports and visas for Russia arrived just as you said they would. Thank you so much for your evident professionalism and dedication in the face of impossible odds against us. BRAVO! Please rest assured that we will be recommending the RNG to all of our friends in the future. We will enjoy St.Petersburg because of you. Thank you!
Connie Wimer & Frank Fogarty
July 14, 2009
I received the Russian visa that Anastasia arranged for me this morning, and I will be leaving for Moscow later this afternoon. I just want to thank you again for the very professional advice and service that you and your company provided to arrange for the Russian visa. If you ever need a recommendation, I would be delighted to tell folks how happy I am with your service.
July 1, 2009
Your efforts paid off and were appreciated. My wife and I had a wonderful time in Russia, thanks to your last-minute help. I can't thank you enough.
Joe Lex, MD Temple University,
November 11, 2008
"I would love to thank Olga and the Russian National Group for the most memorable trip of a lifetime. I wanted to see Russia, but me being just go with the flow type personality I didn't have anything planned but wanting to see Red Square. RNG and Olga took care of all the planning for me and the entire trip was indescribably amazing. From the VISA Support, to Airport transfers and the tour guides, the hotels and the tours, everything was above and beyond my expectations. I traveled alone so I was terrified of everything from old KGB/FSB to Russian Mafia and general crime. Once I got through passport control and saw my friendly driver, all my fears disappeared. She was friendly, warm and very helpful, and best of all her English was better than my Russian. To make a long story short, Russia is the most beautiful place I've ever traveled to. All the people I encountered were beyond friendly, giving, and helpful, and the food is way better than you would imagine it. All my tours were expertly done and I felt like a true VIP by bypassing many long lines and having a one on one experience with my guides. If you want to see Russia I am convinced RNG is the only way to go. They truly took care of everything for me. Russia is simply amazing and if you have a positive attitude and smile on your face the people will no doubt prove that Russians are in fact some of the friendliest people in the world. To put it all in one sentence, if you love Russia, Russia will love you back."
October 6, 2008
"Anna & I have returned and the trip exceeded out expectations. Everything went as advertised. Your staff was there on time and very knowledgeable. We will definitely use RNG the next time we return to Russia.
Thanks and best regards,"
Joe Ryan, Anna Rogers
October 5, 2008
"Just to let you know that Anna & I arrived back in California. Our Russia experience was great – thanks to you! Your knowledge and language skills made our visit very enjoyable. You made us feel as though we were traveling with friends. We will send you some pictures after we get them organized.
Joe Ryan, Anna Rogers
June 27, 2008
"Sorry I haven't written sooner, but my wife and I really enjoyed the trip.
Irina was our guide in Moscow and she was very knowledgeable, the sights were beautiful, and between our tour and getting out at night I think we got a good taste of the city. In St. Petersburg Natasha was our guide with Andrey as our driver and I can't recommend them enough. They were a great pair and my wife and I hit it off with them from the first day. We really had a good time there. All in all, it was a very good trip and I hope to return some day.
Thank you all at RNG for the professional service."
June 19, 2008
"Dear Yelena Baranova,
Thank you for your patience and professionalism in taking time to talk with me, answer my questions, and help me understand my options.
We appreciate the excellent support that we always get from you and your organization. We have recommended you to all our friends who travel to Russia and have not heard any complaints from them either. You can be assured that we remain one of your loyal customers.
Thank you very much. "
January 23, 2008
"I received a visa today. I want to thank you and your staff for efficient,
courteous and prompt service. I will recommend your company to my colleagues
Thank you very much. "
"This is truly one of the great travel experiences to be enjoyed, savored, and remembered for a lifetime.
Russian National Group has assembled all the elements of a mind-enriching week's journey taking in Russia's great cultural treasures. That's before we even start talking about the Tsar's New Year's Ball at Catherine's Palace featuring an 8-course meal and evening-long entertainment sampling ballet, opera, and folkloric elements...all hosted by a cast of nearly a hundred Russian 'nobility' in period dress transporting guests by their presence back to 18th century Imperial Russia. This is an evening no one forgets!
The other important element is the quality of guide services. In this case Natasha and Irina were excellent, knowledgeable, personable, always punctual, and helpful in every way.
I met one couple who have been doing this every year for the past FIVE!."
"Just a quick note to tell you I am back and to thank you for your visa work with my group.
Everyone made it into and out of the country with no problems.
Thank you again for everything you did."
"Dear RNG, Thanks for your help with my Visa and paper work. Your service was friendly, professional, and delivered as agreed. I made many friends in Kazan the last two weeks of September 2006 and will be using your services again in the near future to go visit friends who made me feel like family. I will never forget my journey to such a wondrous place,"
"I have just returned from a vacation that included a trip to Russia arranged by the RNG.
I would like you to pass on my thanks to those involved with the planning of the trip for Diana Becker and me.
The entire event was extremely well organized, everything took place as planned (apart from the weather that stayed at around 24 C for the entire trip!) and both our guides and the drivers were excellent. Russia is an amazing experience and I would certainly be more than happy to give an endorsement to the RNG, if requested.
"We just received our passports and visas. Two weeks to the day!
I wanted to thank you for your visa service. Your company has taken all the stress out of obtaining our invitations and visa for our little group over the last few years. Russian National Group is always right on time!
Thank you, "
"...I just wanted to let you know what a wonderful trip we had. Everything went great. The guides were fantastic! What an interesting and beautiful country. I'll be recommending your services. Thanks again for all you help. "
"...I returned from Russia after a fabulous trip to the North Pole on the Russian nuclear ice-breaker "Yamal". This was the day I departed from Moscow and was one of those caught in the extra security checks due to the terrorists' threats in the UK.
As a result, I had to rush to the gate for our plane even though I was at the airport several hours in advance and, therefore, did not have time to make purchases at the airport with my remaining rubles as planned. I so much wanted to purchase a gift for my husband--Imperia Vodka, in addition to other items. He could not make the trip due to illness.
Since reading an article about this vodka, my husband and I would like to purchase a case of Imperia for Christmas gifts to our four daughters. We live near Philadelphia and cannot find out where it can be purchased. Can you please tell me where it can be purchased. Maryland, Delaware, PA, NJ, NY would be the closest locations in this order.
I also want to praise Konstantin Simonov of Nordic Travel in Moscow for making me, a 74 year old female, feel at ease taking this trip partially alone. He is a wonderful ambassador. Without his help, I probably would not have gone. And now, I have aroused the interest of some women that I workout with at our local health club.
Regards, Katharine L. Heist
PS: I also was impressed with the manner in which my application for a Russian visa was handled by the New York Embassy. Very thorough and prompt. "
"My problem is that I just returned from a visit to Moscow and Penza and I fell in love with your country and only wish I could have spent more time there.I came to meet the woman I am going to marry and I had such a wonderful time in Russia.The woman I am going to marry is a beautiful Russian woman with a fantastic 12 year old daughter.We had such a great time in Moscow that I must visit again.I live in a small town in Kentucky and have been to Europe before.But I think Russia with all of it's history and beauty is by far the trip of a lifetime.Thank you."
"I want to thank you personnally for the excellent professional service you have provided me in the last few hours. You can be sure that I will highly recommend you to anyone who wants to go travelling to Russia!
paul andr mongeau
"Just wanted to let you know that we returned from our trip to Russia which you had planned for us and that we enjoyed it thoroughly. Both the Astoria and National hotels were outstanding, the itinerary just right for the time frame, and both our guides were knowledgeable and delightful women. We were quite impressed with St. Petersburg and Moscow and it was exciting to see so many gorgeous cathedrals and palaces and world class museums. We ate great food, did a lot of fun shopping and walked for miles and miles enjoying the sights. Thank you"
Ed and Emmy Rothschild
"My wife Linda and I just returned from an excursion with your group. We wished to express our gratitude for all your organizations hard work at putting together a memorable and wonderful trip. All the aspects of the trip were well thought out and implemented. With a special thanks to our guide Sasha (Alexandra Popova). Her knowledge and helpfulness, going above and beyond on several days, and putting up with the dumb questions we Americans inevitably ask, were highlights to our trip. We found her personable and friendly and would recommend her and your organizations to all of our friends. Thank you again."
Steven and Linda
"I want to share my appreciation for the excellent travel service and trip coordination for my trip to Moscow from March 3 through March 7, 2005. The efforts of your organization provided a comfortable environment for myself, an American that does not speak Russian, to enjoy an exposure to the Russian customs and social settings. The Sretenskaya Hotel personnel were extremely pleasant and willing to ensure my brief stay was without incident. During the entire trip, I was able to communicate in English. The hotel restaurant's menu and signs were in Russian and English. Thank you for providing an excellent customized tour. I will use the Russian National Group for future trips to Russia. Please feel free to use my name for reference purposes to new travellers.
"You arranged a great trip for us. It went off without a hitch. The business class service on Aeroflot is among the best I have ever had on an airline –better even than first class in the old days on US airlines and better than first class on several of the European carriers we've flown. Our lunch on the flight from St. Petersburg to Moscow was served on Royal Dalton china and I'm attaching photos of my entree and dessert on the Moscow JFK flight. The service on the boat was very good, particularly with its being the first sailing of the season. Thanks too, for suggesting the large cabin. You are our favorite travel agent.
"My wife Rubie and I booked the above cruise through you and we had a delightful trip, thanks to you and the information provided prior to the trip.
We had a good flight on Aeroflot from JFK to the large Moscow airport, and the only problem of the entire trip occurred here. As we were warned, going through customs was a hassle, and this was so, but more than this, after arrival the security people were painstakingly going through our large luggage, and though we had three hours to take the shuttle to the other terminal for our flight to St. Petersburg, it turned out that we were given possession of our luggage just in time to take a $60.00 cab and get to the domestic terminal just as it was boarding passengers for ST. Petersburg.
From then on it was smooth sailing! We were met in St Petersburg with a cab driver holding up a sign with our name who took us to the River ship that had a large sign saying "DR Zhivago" in English lettering. This was helpful, as a sister ship apparently leased to Vantage Tours was sailing the same route and we were berthed near each other on several occasions. Our ship did not have a full complement of passengers, so we had plenty of room in the passenger facilities. We had about 100 passengers from Italy; three from Spain and 10 English speaking, including ourselves. For our group of 10 we had our own English speaking guide and small van or bus for the tours.
Needless to say we had good interaction with our Russian guides, and appreciated their assistance. We have traveled extensively around the world, and this was one of our most memorable trips. We are interested in taking the River Trip next year from Moscow to the Black Sea. Please advise if your Russian Tourist Bureau is planning such trips.
Again, thank you for your help on the phone, and by Email for our trip recently completed.
W. D. Wilcox
"My wife and I thank you for the safe return of our passports with the Russian visas duly stamped therein. We appreciate your help.
"I want to thank you you for helping me to obtain my Russian visa for my trip to Ulan-Ude. You were a big help and did it with humor and courtesy. I will probably be going to Russia again this summer and again will need your services.
"This is David Brooks,
I received my Passport with the visa and thank you so much for all ur help. If i ever need ur services in the future, i will not hesitate to use ur agency again. Thank You Again.
"Sondra Stallard and Patricia King returned from their trip last week and early the next morning stopped by my office to tell me what a GREAT time they had in Russia. They absolutely loved the personalized service and everything went off without a hitch. We don't send a lot of clients to Russia on FIT trips but you will certainly be the first one I call when we do. Thank you for making their trip such a success.
"I wanted to let you know that our trip was wonderful. Everything was extremely well organized by you and carried out thoroughly in Russia.. It was a very informative, educational, cultural and fun trip.
Thanks for everything."
President & CEO
"We are home from our Russian trip. It was a wonderful experience and your planning worked well. The hotels were very comfortable and convenient. In St. Petersburg the restaurant next door took good care of us when we wanted to eat locally. All the food we had in Russia was delicious. Our guides were well informed and very friendly and helpful. So we thank you for your help in planning this tour. My suggestions: If we were to go back, I would have liked to have seen the homes of the various authors and musicians which are available to tourists. And, although we are not complaining about the music because we did enjoy it, if you could have gotten copies of the music schedules earlier, we might have even gone a week later to have heard the Shostakovich performances. The only problem I personally had was I broke my wrist when I fell in the hotel. Not their fault. Not Russia's fault. My fault. The guide was very helpful. The hospital situation was a site we would have missed otherwise! All I have to do is get better now. A reminder of our trip got several weeks.
DIVISION OF WINOGRAD WORLD VENTURES
2184 Kennedy Boulevard, Jersey City, New Jersey 07305
TEL.(201) 433 4433, FAX (201) 433 9191
Back in May of this year I first contacted you regarding arranging a private car with driver and English speaking tour guide for myself and my husband who is a quadriplegic, severely impaired and wheelchair-bound, for St. Petersburg for July 22nd & 23rd of this year. You very patiently and professionally explained the various sites available for us to visit and worked out a schedule for us to visit all of the highlights of St. Petersburg during our stay. You sent me a detailed itinerary and advised me that our car and driver would meet us at our cruise ship at a pre-arranged time. Off we went...
I am writing to thank you for all of your hard work and effort on our behalf and to tell you what a wonderful job you did for us and to advise you of the terrific job done by your representatives in St. Petersburg! Our guide, the charming Kaurova, Marina, was delightful and extremely knowledgeable and her command of the English language was vast and excellent. Marina is a wonderful guide and she worked very hard to ensure that my husband, although disabled, was able to see as much as possible during our time with her. Our driver, Sergei, was friendly and helpful and courteous and a very good driver also...
I cannot say enough positive things about you, Marina, Sergei and our wonderful tours in St. Petersburg. On this month long trip to Europe we visited over ten cities and St. Petersburg was our favorite city. It is only due to your wonderful skills and those of Marina Kaurova and Sergei our driver were we able to have such a fantastic time in the beautiful city of St. Peterburg!
Please do not hesitate to contact me or have your office contact me at any time with any questions. I have been a travel agent for thirty years and manager for over twenty and I will not hesitate to use your services or recommend them to my clients and other agents.
Thanks again for helping to make our trip so very successful!"
My daughter and I just returned from our 11-day excursion to Moscow, Vladimir, Suzdal and St. Petersburg. We had an absolutely marvelous time!! As we were the only 2 people who signed up for this particular tour, we had our own private guide and drivers for the entire trip. Our guides were excellent, especially Miss Olga on the Moscow/Golden Ring legs. She was professional, friendly and exceedingly knowledgable on all aspects of Russian history and culture. We would not have had as enjoyable a trip without her assistance!! The weather was great and the itinerary was comprehensive. Thank you for making this once in a lifetime trip a memory my daughter and I will always treasure."
Andrew S. Lanzing